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BRANFORD BIKE WAREHOUSE

Can't find the item you are looking for? Branford Bike has access to virtually any bike part via our Warehouse. CLICK HERE to view a wider selection of parts.

 

 

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Policies and Shipping

100% SATISFACTION GUARANTEE

 

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the unused, unopened item within 60 days and we'll replace it or give you a refund. Please read "Returns" below for more information.  We do not charge your credit card/paypal account until your order ships.  If an item is back ordered or out of stock, we will email and/or call you.

SHIPPING (U.S. and International)

 

Two shipping options are offered for U.S. merchandise delivery:

 

Order Amount USPS Priority Mail 2-3 Days* (weekdays/saturday) USPS Express Mail 1-2 Days**(weekdays/saturday) In-Store Pickup***
Up to $99.99 $8.50 $22.00 FREE
$100.00-$150.00 FREE! $25.00 FREE
$150.01-and up FREE! $30.00 FREE

 

*USPS Priority Mail usually arrives in 2-3 business days for continental US, but is NOT guaranteed.

**USPS Express Mail usually arrives in 1-2 business days for continental US, but is NOT guaranteed.

 

Note: Orders placed before 2pm M-F, pacific time usually ship the same day, if item is back-ordered or out of stock you will be notified prior to billing/shipping.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.  These items include, but are not limited to; liquids, creams, greases, lubricants, frames, complete bikes, wheels, trainers, rollers.  Also note these items may not be shipped via USPS--we also utilize UPS or Fed Ex ground for heavy and/or bulky items. 

***Most orders requesting in-store pickup will be ready the same day, if placed prior 2:00 pm Pacific time.  Unless arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

USPS International shipping rates vary widely by country and weight;  we reserve the right to adjust total shipping charges based on items and/or weight; we will notify you of any change in shipping rate prior to shipping.  International shipments may take 25 days and longer to reach their destination depending on country location.

International customers:  Due to dimensional restrictions placed by carriers, we are unable to ship large and/or heavy items (bikes, frames, wheels, etc.) internationally.  If the item(s) you are looking at will not fit in a small flat-rate box (9x6x2 in.), we will not be able to send it. 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS - REFUNDS - CANCELLATIONS

Return Policy

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on items damaged during shipping. Merchandise returned that appears used and/or not in original packaging will be subject to a 10% restocking fee plus any related shipping costs incurred by Branford Bike. (Labor fees are not refundable, i.e., custom built wheels.)

Branford Bike cannot accept for return tubular tires that have been glued to the rim.
The tubular tire manufacturers feel that their quality control procedures eliminate most defects. These procedures include inflating each tire and inspecting it for defects. Because lightweight, high performance tires cannot be guaranteed against unforeseeable road hazards, the manufacturers will not accept tires that have been glued for return.

We suggest that when you receive your tubular tires they be installed on a clean rim and inflated to full pressure then left overnight to be inspected the following day for defects. (Tubular tires with latex tubes will lose 30 to 50 lbs in a 12 hour period as latex is more porous than butyl.) By testing your tire in this fashion you will also be stretching the tire which allows for easier installation. If any defects are found prior to gluing we will be happy to send you an exchange or issue a refund.

 

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained via e-mail--info@branfordbike.com

 

Refund Policy

Unopened, unused merchandise which is returned is fully refundable (except for shipping fees incurred by Branford Bike) for up to 60 days.

Cancellation Policy

All orders are automatically processed on our secure merchant processor and prepared for shipment as soon as they are placed. While we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

* If you cancel your order BEFORE it has been shipped, you will not be assessed a cancellation fee before credit is issued.

* If you cancel your order AFTER it has been shipped, you will be assessed a 20% cancellation fee plus all shipping fees incurred by Branford Bike.

* Orders which are REFUSED AT DELIVERY will be assessed a 30% cancellation fee plus all shipping costs. 

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website.

The term "[business name]" or "us" or "we" refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without [business name]'s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Washington and the US Government.
 
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